Frequently Asked Questions

If possible, bring the power cable and any important accessories related to the issue. For laptops, please include the charger.

If a repair is not practical or cost effective, recommendations will be provided for replacement options or possible data recovery solutions.

Yes. Stability testing and diagnostics can help identify causes such as overheating, faulty drivers, memory issues, or failing hardware.

Custom PC assembly and setup assistance may be available depending on the project requirements.

Every effort is made to keep your data safe. However, important files should always be backed up before any maintenance or repair work is performed.

Yes. Internal dust cleaning is one of the most important parts of maintenance. Dust buildup can increase temperatures, reduce performance, create noise, and shorten hardware lifespan.

In many cases, yes. Removing unnecessary startup apps, outdated drivers, temporary files, and background processes can noticeably improve responsiveness and stability.

It starts with you contacting us and telling us what you need help with. You can reach us through our website, email, or phone.

From there, the process depends on the service you require. Let us know what you’re looking for, whether it’s a full PC maintenance visit, hardware upgrade, virus removal, storage backup, or general performance improvements.

We then arrange a time to come to you or provide remote support where suitable. On-site visits include both physical work, such as cleaning and hardware checks, as well as digital work like software optimisation and system repairs.

Before any work begins, we assess your system, explain what’s needed, and provide a clear quote for approval. Nothing proceeds without your confirmation.

If your situation requires a different approach, we’ll walk you through the best options so you can choose the right path forward.

Most maintenance jobs are completed within a few hours. More advanced repairs or diagnostics may take longer depending on the issue and hardware involved.

Ongoing maintenance options may be available for users who want regular servicing, updates, and system health checks.

Yes. Gaming PCs often benefit heavily from regular maintenance due to higher thermal loads, dust buildup, and driver updates.

Yes. Both desktop computers and laptops are supported, including gaming laptops and general home or office systems.

Windows systems are fully supported. Limited assistance may also be available for Linux depending on the issue and configuration.

Yes. Excessive heat can reduce performance, cause instability, and shorten the lifespan of components. Regular cleaning and airflow checks help prevent overheating issues.

While we offer three structured maintenance tiers covering common needs like cleaning, junk file removal, thermal maintenance, and virus scans, our services are not limited to these packages.

We also provide a wide range of additional work including hardware upgrades, performance fixes, storage solutions, troubleshooting, and general system repairs. This means you only pay for what your system actually needs.

All work is priced based on the specific requirements of your device. After assessing your situation, we provide a clear, upfront quote so you know exactly what will be done and what it will cost before any work begins.

Get in touch for a tailored quote based on your needs.

Yes. Thermal paste replacement is available when temperatures are unusually high or older systems are due for servicing.

For most users, maintenance every 6 to 12 months helps keep systems running reliably. Gaming systems or dusty environments may benefit from more frequent servicing.

Yes. Slow boot times are commonly caused by unnecessary startup programs, storage issues, outdated software, or failing hardware.

Yes. System updates, security patches, and driver updates are checked during maintenance to help improve compatibility, stability, and security.

Yes. Recommendations can be provided for RAM, storage, graphics cards, cooling, and other upgrades based on your needs and budget.

Yes. Hardware installation and upgrade assistance is available for compatible systems.

Yes. Malware scans and removal are available as part of diagnostics and maintenance services. Recommendations are also provided to help keep systems secure afterward.

Computer maintenance can include software updates, driver updates, system cleanups, malware scans, health checks, startup optimisation, hardware cleaning, temperature checks, and general performance improvements.